In an industry where the human element is as crucial as the medical one, Lena Reily, a senior healthcare manager, emphasizes the importance of tailoring care to individual needs. Her approach sheds light on the evolving practices in healthcare settings that prioritize personal attention and deep listening to truly support those in need.

The Importance of Right Intentions in Healthcare

Lena stresses the significance of hiring caregivers who are in the field for the right reasons—not just for a paycheck, but to genuinely help and support others.
“Focus on getting the right people in there who are there for the right reasons,” she advises.
This focus ensures that the staff are not only professionally competent but also personally committed to the welfare of the patients.

Listening: A Key to Effective Support

One of the core components of effective caregiving, according to Lena, is listening.
“We’re really listening to the people that we’re supporting,”
  she notes,
highlighting that understanding patients’ needs and desires is fundamental in providing responsive care. This practice is crucial in building trust and ensuring that care solutions are truly aligned with what patients want and need.

Steps Towards Individualized Support

Lena outlines the proactive steps her facility is taking to personalize care. They offer individualized supports and ensure that even in congregate settings, such as shared living arrangements, there is an emphasis on one-on-one interaction.
“We provide a lot of one-on-one already so that they’re getting to do things that they want to do on their own,”
  Lena explains.
This approach allows individuals to feel their preferences are respected, rather than feeling compelled to conform to group activities.

The Impact of Personalized Care

The benefits of such personalized care are profound. By focusing on individual preferences and needs, healthcare providers can enhance patient satisfaction, increase engagement in their own care, and improve overall well-being. Lena’s approach not only fosters a sense of independence among patients but also enhances the quality of care provided.
Lena Reily’s insights into personalized care highlight a crucial shift in healthcare towards more empathetic and individualized approaches, click here to watch her full interview.
For healthcare professionals and facility managers, incorporating these principles can lead to more effective and compassionate care environments. By prioritizing the right motivations for hiring, emphasizing the importance of listening, and implementing personalized care practices, healthcare facilities can ensure that they are truly meeting the needs of those they serve.

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